Get in Touch With Us
Got a question about something you have read on greaterlondonvolunteering.org.uk, spotted an offer that has changed, or want to suggest a brand for us to look at? This page tells you how to get in touch and what happens once you do.
The Best Way to Reach Us
Email is our main contact channel and the quickest way to get a real answer. Send your message to [email protected] and a member of the team will pick it up. We aim to reply within two working days, though it can occasionally take a little longer if we are working through a lot of messages at once.
A quick summary of what your message is about helps us route it to the right person and get you a useful answer faster, rather than a generic acknowledgement.
What We Can Help With
- Questions about our reviews — If you want more detail on how a specific brand from our list of the best non GamStop casinos was assessed, ask us directly.
- Corrections — Welcome offers, wagering conditions and licensing details change often. If something on our site is out of date, telling us helps keep the page accurate for the next reader.
- General enquiries about the wider market — Questions about how sites not on GamStop operate, how payments work, or how odds and bonuses compare across brands are all fair game.
- Feedback and suggestions — If there is a topic, a payment method, or a type of game you think we should be covering in more depth, we want to hear it.
- Partnership or editorial enquiries — If you represent a brand or a media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.
- Requests for support resources — If you or someone you know wants information on managing their gambling, or on tools like self-exclusion, let us know and we will point you towards appropriate guidance.
What This Site Is and Isn't
Non Gamstop Casinos is an independent comparison resource covering casinos not on GamStop, the offers they run, and how they stack up against one another. We are not a casino operator, we do not process deposits or withdrawals, and we cannot access, change or close an account held with any brand listed on this site. Account-specific issues — a delayed withdrawal, a bonus query, or a login problem — need to go directly to the casino's own support team, since only they hold your account details.
What we can do is help you understand a brand's terms before you sign up, explain how ratings on this site were reached, and correct anything we have published that is inaccurate or has moved on.
A Note on Commercial Content
Some of the casinos featured on greaterlondonvolunteering.org.uk, including those on our ranked list of new non GamStop casinos, are commercial partners, and we may earn a commission if you sign up through a link on our site. This never decides how a brand is ranked or reviewed — our ratings are based on the same criteria applied to every operator we cover. If you have a question about how a particular ranking was reached, ask us and we will explain the reasoning.
How We Handle Your Message
Every email is read by an actual person, not answered by an automated script. Once we have reviewed your message we will either answer it directly, point you towards the relevant page on our site, or, where the query is account-specific, direct you to the casino operator best placed to help. Please note this site does not offer financial, legal or gambling-support counselling directly, though we are always happy to point readers towards suitable external resources where relevant.
Remember that all gambling activity discussed on this site is intended for readers aged 18 and over. If you are contacting us with a concern about your own play, please say so in your message — we take these enquiries seriously and will respond with care.
Before You Write In
If your question relates to a specific offer, a comparison between brands, or how casinos not on GamStop are licensed and regulated, you may find the answer already covered on our main comparison page. It is worth a quick check first — it could save you the wait for a reply.
For everything else, our inbox is open and we look forward to hearing from you.